"Out of hours service"

About: Buckingham Hospital

I was in extreme pain on Sunday morning (31July 2016) and rang 111 to get advice.

After answering some questions I was told that a doctor would contact me within 2 hours.The doctor called me within a few minutes and invited me to Buckingham Community Hospital within half an hour.

I was seen immediately by a doctor who diagnosed a kidney infection and gave me lots of advice and a prescription for antibiotics.

I only wish I had taken the doctor's name because the doctor was brilliant, friendly, empathetic, courteous and supportive. It is so reassuring to have access to this type of service in Buckingham and I'd like to thank everyone involved, 111 service and the doctor for such excellent service.

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Response from Buckinghamshire Healthcare NHS Trust

Dear Jacqui

Thank you for your lovely comments praising the doctor who attended to you at Buckingham Community Hospital after contacting the 111 service. It is pleasing to know that you were given prompt treatment with empathy, courtesy and support. I hope you have made a speedy recovery and feeling well.

Although treatment was given on site at the Community Hospital at Buckingham this service is provided by Care UK.

We will share your lovely compliment with the team at Care UK for recognition and


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