"Seamless care"

About: New Victoria Hospital / Minor injuries unit Queen Elizabeth University Hospital Glasgow / General surgery

(as the patient),

I knew I had gall stones. I became unwell overnight with abdominal pain. I contacted NHS24. It was quickly decided that I needed to see a doctor. I was sent to the New Victoria Hospital, Glasgow. My details were there and I was seen almost immediately on arrival. The GP there saw me, administered a painkiller and arranged admission to the Queen Elizabeth University Hospital. Transport across the city was provided. They too were waiting for my arrival in the Immediate Assessment Unit. I was seen by a doctor who prescribed further pain relief. Later, before 0800h, I was seen by the Consultant Surgeon on call. I had previously been seen by him regarding the gall stones. He added me to his emergency list and 12 hours after first contacting NHS24 I was on the operating table to have my gall bladder removed. I was transferred to Acute Receiving Unit 5 for a few hours to wait. Following surgery I was admitted to Ward 9D. The staff were fantastic. In fact all the staff were throughout my 36 hour journey from first phone call to discharge.

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Response from Lisa Ramsay, Patient Experience Public Involvement Team Support, NHS Greater Glasgow & Clyde

Dear GBless

Thank you for taking the time to post on Patient Opinion. I am very pleased to read that you received care quickly by our staff at both the New Victoria Hospital and the Queen Elizabeth University Hospital.

I will make sure that your feedback is passed on to the staff that you have mentioned. They will be delighted to hear that their care made such a difference to you.

I hope you are now recovering well.

Best wishes

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