"The nurses on the ICU were very ..."
About: The James Cook University Hospital The James Cook University Hospital Middlesbrough TS4 3BW
Posted by Anonymous (as ),
What I liked
The nurses on the ICU were very compassionate and took excellent care of my Dad.
What could be improved
Unfortunately, the outcome of my Dad's stay at JC was not a good one - sadly he passed away on Thursday and since then, we've had such trouble with getting a death certificate issued for no reason other than errors by the clerical department and terrible communication between the departments.
First we were told it wasn't ready on Friday and that my Dad's surgeon would need to speak to us first. They didn't call (and hasn't called since - seems to be keeping his head very low). Then, someone else calls us today to speak us instead and tells us that they HAVE been ready. Then I speak to someone else who tells me that it hasn't even been written out! I call the doctor back and they says that it's 'interesting' that one hasn't been written out and said they would write one out in 15 minutes.
The matter in which this has been treated following my Dad's death is absolutely appaling and is making the grieving process much more painful and complicated than it needs to be and it's only after going back and forth between people that we've got the result we wanted and can FINALLY start making arrangements. Complete lack of sensitivty and understanding and it's disgusting.