"Royal Derby Breast Unit"

About: Royal Derby Hospital

I have an infection in my right breast.

This necessitated an overnight stay in the Surgical Assessment Unit followed by a referral to the Breast Unit the following day.

On my first visit, I was seen very quickly.

I went to a follow-up appointment the next week and again was seen promptly.

Today (1 August 2016), I attended another appointment.

I was seen for for an ultrasound scan very promptly.

I was then told to return to the waiting area to see a clinician.

I waited for approximately an hour and a half without seeing anyone.

I am phobic about hospitals and it takes a lot for me to enter one.

I politely asked if there was a delay and a nurse told me that they would find out.

The nurse did not return to me.

I began to feel like I was going to have a panic attack and had to leave.

The hospital are aware of my phobia and I feel that I should have been told that there could be a long wait to see the clinician.

I now have to return next week so another week of sleepless nights and bad dreams when I do sleep.

I am dreading returning there.

Please, please, if there are delays, inform patients.

Story from NHS Choices

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Response from Royal Derby Hospital

Thank you for your e-mail.

I have liaised with the Superintendent Radiographer for the Breast Unit and she would firstly like to extend her sincere apologies for the upset you experienced during your attendance on 1 August 2016.

She has advised that unfortunately, due to the nature of the assessment clinics, we sometimes incur delays.

Usually, patients are informed directly when the clinic is running late, but clearly this did not happen during your attendance and will be discussed with staff in the clinic.

I have also been advised that clinic letters will now advise patients to allow an hour and a half for their appointment.

If you have any further queries or concerns, please do not hesitate to contact the Patient Advice & Liaison Service (PALS) on freephone 0800 783 7691 or e-mail dhft.contactpals@nhs.net.


Patient Advice & Liaison Service (PALS)

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