"Ward 3- appalling care from midwives and hca's"

About: Birmingham Women's Hospital

almost all staff on ward 3 were so rude and abrupt although I was in excruciating pain after my second c section They pulled faces and made comments everytime i pressed the buzzer for assistance. They constantly told me and other patients how short staffed they are. One night they made my baby wait over an hour for a feed. They don't listen to any patient and have a very negative approach. Iv never come across such unprofessional, inconsiderate staff before. I was constantly told to do things myself knowing that I couldn't move after my section if I didn't need help i wouldn't need to be hospitalised. They clearly don't understand this. In future I won't be choosing to give birth at this hospital it's only because of the facilities such as the doctors and surgeons that I chose this hospital however the aftercare is atrocious and outweighs the talented people that do work there and the facilities they have. Better off at smaller hospitals with caring staff!

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Response from Birmingham Women's Hospital

Thank you for taking the time to post your comments. We are so sorry to hear about your experience and that your felt let down by our service.

We take feedback very seriously and are working hard to ensure that all patients and families have the best possible experience at BWH.

I am sorry you felt that you were spoken to rudely by the staff members on ward 3 and that you perceived they had a negative approach to you.

It is part of our Trust Values that patients feel listened to and supported and we would welcome the chance to speak to you about your concerns raised.

Please contact the PALS Team on 0121 627 2747 or Ward 3 Sister who can discuss these issues with you and help you to achieve resolution so that the service we provide for you and for other patients can continually improve.

I sincerely hope we are able to rebuild the relationship between you and BWH and would welcome the opportunity to engage with you further.

Again, thank you for taking time to provide us with your feedback.

Amy Maclean, Head of Patient Experience

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful