"No consideration"

About: Highbury Hospital

I am a support worker. I visit and call on behalf of an outpatient. Fed up of being told at reception they cannot put a note on a patients record as they have no access and then not being offered a solution! Therefore, no record of any contact made by patient! Also, phone has never been answered first or second time. I ended up calling different numbers to get through. As support workeworkers, we too are equally busy and equally important to a patients care. This is not on. Patients often have to work themselves up to even attempt one call and are put off by a constantly ringing phone! Your reception staff are ill informed with no access to email addresses to doctors, unable to pass over messages, not being bothered about answering phone with a few rings! Please do not say it's down to being busy as I've visited and it is not. Thanks.

Story from NHS Choices

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Response from Jo Horsley, Adult Mental Health Service Manager - Acute services, Nottinghamshire Healthcare NHS Trust

Thank you for taking the time to post about your experiences as a health care support worker, I would really like to know which department you are referring to in your post so I can investigate and put the necessary improvements in place.

Can you email or call me on the number below so we can discuss in more detail.

Kind Regards

Jo Horsley

Acute Operational Manager, County South and City

telephone: 0115 8542254

direct dial: 14105


  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful