"The best and the worst!"

About: City Hospital campus

My daughters birth was hard. I had been telling community midwives and consultants she was breach from 36 weeks and was told I was wrong. I was admitted to be induced at 40 weeks and the midwife identified baby was breach. I had to wait 14 hours before a team could be assembled to manually turn my baby. I was not offered pain relief but the turn was succesful and I was induced. When my pessary was removed my contractions started and were strong but labour suite was too busy and each time a bed became available the midwife on the ward became distracted by other patients as they were on their own and my bed got given away. 12 hours later a bed was still not available and my contractions died down. After a total of 16 hours I was moved to labour suite who were incredibly busy and they attempted to break my waters which was not successful so a gel was applied and I was left overnight. I was seen in the morning and my waters could still not be broken. Midwife and consultant agreed that I had been through a lot in 4 days and was sent home and told to return daily to have baby monitored and to return to labour suite at 8am 4 days later.As advised I called at 7am that morning and thenreceptionist kept telling me to call back, after a while we decided to head to the hospital to avoid parking issues and eventually after many mix ups it was established that due to the receptionist not knowing the routine my bed had again gone! I was told to sit tight and they would sort me which after an hour they did, just as I broke my waters. I had gel again to help me dilate which after 12 hours it hadn't so I went on a drip to help me contract, I got strong regular contractions but after 14 hours I was still only half a cm dilated, exhausted and baby was stressed so we went to surgery and my daughter was delivered healthy. All of the theatre staff and the midwives and drs on labour suite whilst incredibly busy and rushed were excellent and reassuring. I could not have asked for more help and support than they gave. I struggled with my pain but agreed to change to an oral pain medication to enable me to move to a ward and then transition home - my how the care changed. My midwife decided they did not agree with my medication and witheld it till it could be reviewed by a Dr who was too busy downstairs with emergencies to come up - the midwife would not even give me paracetamol and ibuprofen. I was crying in agony and could not even lift my daughter to the breast for the pain - my partner or the nurse had to help me. The lady next to me on the ward was treated like a queen - nothing was too much trouble but the midwife was spiteful and unpleasant to me for my entire stay. I was not even given my claxane to prevent a blood clots! In the end I begged to be let home and my parents met us outside the hospital with painkillers. I can't type all details for lack of room but I was left traumatised - such a shame 1 staff member ruined the whole experience.

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Response from Nottingham University Hospitals NHS Trust

Thank you for sending us such a detailed account of your experience. I’m sorry to hear you had such a difficult time during the birth of your daughter. I would welcome a conversation with you so that I can hear of your concerns in more detail so I can more fully investigate. If you wish to do so, you can contact me directly on 0115 9691169 ext. 55124 or email louise.dolby@nuh.nhs.uk.

Kind regards,

Louise Dolby.

Ward Manager, Nottingham City Hospital Labour Suite.