"Day Surgery Unit"

About: Hospital Of St Cross (Rugby)

Wish to convey my Thanks and appreciation to all the wonderful staff . My Partner underwent a operation on Friday 29th. I would like to say from the very moment we entered the Unit we were made at ease . The staff were extremely friendly whilst maintaining professionalism. Nothing was to much trouble in fact the staff went 'the Extra' to make us both comfortable . Sincere Thanks and gratitude to them all. Yours Sincerely Tony Harris . partner of Pauline Cusack :)

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Response from Hospital Of St Cross

Hello Tony

Thank you for providing feedback on your partner Pauline's experiences of the Day Surgery Unit at the Hospital of St Cross in Rugby in July 2016.

I was really pleased to read about Pauline's positive experience and that you felt that all the staff were friendly and went the extra mile to put you both at ease. This is exactly the standard of care which we aim to provide to all our patients.

I have passed your comments on to the Hospital's Manager and Modern Matrons so they can share your thanks with the nurses and doctors on the unit.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients, and your kind comments will be shared with the relevant staff.

Thank you for leaving your comments on NHS Choices.

Communications Team

University Hospitals Coventry and Warwickshire NHS Trust

Telephone: 0800 028 4203

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