"A and E experience yesterday"

About: Manchester Royal Infirmary

I brought my friend in yesterday as she broke a bone in her foot two weeks ago in France and has been passed from pillar to post since back in the UK by the hospital which is closest to where she lives (won't name it!) Basically for 2 weeks she has been hobbling around in a padded boot she bought in a pharmacy in France and not been seen by anyone other than in x ray at the other hospital. Nurses at MRI were absolutely brilliant - listened, grasped the situation immediately, gave advice and got her an appointment with a consultant for first thing next week. It was busy and I'd anticipated a long wait but we were in triage after just over an hour which I thought was very good. One nurse in particular was really excellent - won't describe them in case that's not the done thing but wish I could give individual feedback! They are all so upbeat and compassionate despite the challenging situations they deal with everyday - amazing!

Story from NHS Choices

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Response from Patient Experience Team, Central Manchester University Hospitals NHS Foundation Trust

Thank you for taking the time to post your kind comment on the NHS Choices Website. We were very pleased to read that your friend had a positive experience at the Manchester Royal Infirmary. We were especially pleased that you found our staff to be compassionate and that she was seen in a timely manner. It is always good to receive feedback which highlights the hard work and dedication of our staff. We will pass your feedback on to the Operational Manager of the Accident and Emergency Department so that it can be shared with the wider team.