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Very poor receptionist costumer service skills

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"Very poor receptionist costumer service skills"

I just would like to menssion one staff from the reception, every time I phone, I feel very unpleasant, usually voice tone is very rude, sound very impatience. I feel very guilty, when I phone it to the medical centre. In my opinion, people with very poor costumer service skills shouldn't be working in that kind of industry.

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Response from Fanshawe Clinic (Outreach) 7 years ago
Fanshawe Clinic (Outreach)

Submitted on 18/08/2016 at 11:27
Published on nhs.uk on 19/08/2016 at 02:35

of services provided at the Fanshawe Clinic which are provided by different Organisations. Without knowing which service you are referring to, I am not able to direct your feedback to the appropriate organisation. If you would like to contact our PALS team and provide them with more information, they may be able to re-direct your feedback to the most appropriate service. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours sincerely

Kathryn Halford

Chief Nurse

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