"The total professionalism which ..."

About: Leeds General Infirmary

(as the patient),

What I liked

The total professionalism which turned my first experience of major surgery (heart bypass)into a routine and almost pain free event.

From initial consultation to admission, pre-op, surgery, intensive care, after care and discharge I was never less than 'very impressed'. I was treated with respect at all times by all staff and the flow of information was excellent. Everything was explained to me and my own questions were answered with confidence and professionalism. There was a calmness about the place but things moved at pace and it was clear that processes/procedures were well understood by all staff and were well executed.

What could be improved

The hot food isn't great - but who cares, it's about the quality of care not the menu. Enjoyed my Tikka Madras when I got home though!

Anything else?

Quite simply the standard of care I received was outstanding. I am now 2 days into convalescence at home and feel a million dollars. My wife cannot believe that a week ago I hadn't even had the surgery.

Reading other posts, some patients may not have had such a positive experience but in my own case it was outstanding.

Story from NHS Choices

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Response from Involvement Facilitator, NHS Leeds

Thank you for taking the time to share your recent positive experience at the Leeds General Infirmary on the NHS Choices website.

I was pleased to learn that you feel you received oustanding care whilst undergoing your heart bypass; in particular, that you were treated with respect, everything was explained and your own questions were answered with confidence and professionalism.

We shall pass your comments on to the Patient Relations Manager at the Leeds Teaching Hospitals NHS Trust.

Thank you once again.

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