"Blood test in Children's Outpatient dept"

About: Queen's Hospital (Romford)

Absolutely disgusted by the Phlebotomist that carried out my 3 year old's blood test. From being told to 'put that stupid bottom lip away' to 'stop milking it' when he was crying, I have put in a formal written complaint.

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Response from Queen's Hospital

I would like to start by offering you my sincere apologies for the concerns that you have raised. I understand that you have raised a formal complaint, and therefore your concerns will be thoroughly investigated through the NHS Complaints Process. If you have any questions regarding the complaints process you can either contact our PALS Team on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk or you can contact our Complaints Team on 01708 435 032, or by email complaints@bhrhospitals.nhs.uk and both teams will be able to answer any questions you have regarding the complaints process.

Yours sincerely

Kathryn Halford

Chief Nurse

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