What I liked
I only went for a blood test and entered a battle zone! I had to wait to hand in my blood test form as the phlebotomist and the receptionist appeared to be having a row/loud discussion about another member of staff. All the patients waiting to be seen could see and hear every detail of their conversation and it was quite shocking. I wasn't looked at or spoken to, my form was taken and as I walked away I heard the receptionist say' take a seat' - this was all they said to me.
What could be improved
No rowing in the department in front of patients!
Any customer service would have been nice.
"I only went for a blood test and ..."
About: Queen Elizabeth I I Hospital (Welwyn Garden City) Queen Elizabeth I I Hospital (Welwyn Garden City) Welwyn Garden City AL7 4HQ
Posted via nhs.uk (as ),
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