"Cold & Uncaring"
About: Montagu Hospital Montagu Hospital Mexborough S64 0AZ
Posted via NHS Choices
Advised by my GP to attend minor injuries due to an injured knee, Unable to walk or weight bear and in extreme pain. I struggled to reception on crutches (I'd never used crutches prior to this). No smile from the receptionist who asked what the problem was, I told them, they asked how I'd done it, I replied, I don't know it's been hurting for a few days but gotten worse. they replied because I'd not actually injured it they couldn't see me. I asked if they were joking, they said no I'm not. I started to cry and said so I have to go all the way back to bawtry, the receptioniost said yes, we can't see you and walked away. They could see I was visibly upset and struggling but didn't offer any help or support. Other visitors came to comfort me and commented how disgusted they were at how I'd been treated.
I work for the NHS myself and would never treat anyone like I was treated, there was absolutely no compassion in the receptionist at all.