"Cardiac Catheter Suite"

About: Solihull Hospital

I had to attend the Cardio Catheter Suite today for a pacemaker implant. Although everything had been explained at the pre-op meeting I still felt nervous and full of trepidation. I was greeted by friendly nursing staff who went overboard in allaying any fears I held and made me relaxed to be there. They were all professional, very caring and extremely knowledgeable about forthcoming day's events. The Surgeon took time to explain what would happen during the procedure and answered all of my questions. All the staff in the theatre explained to me what they were doing and in such an easy-going way, that I felt no nervousness whilst laying there. During the procedure the surgeon kept me informed about each stage of the procedure, with such a relaxed manner in filled me with confidence. Afterwards whilst waiting to recover from the procedure and be discharged the nurses 'were very attendant to me, constantly checking that I was alright and offering food and beverages repeatedly. I seemed as if they enjoyed caring for me.r. Overall it was an excellent experience and I would not hesitate to recommend this dept.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear SJC

Thank you so much for your kind comments regarding your recent experience in the Cardiac Catheter Suite at Solihull Hospital.

I can understand why you would feel nervous and am so pleased to read that from your arrival to discharge, all of the staff went to great efforts to ensure that you felt reassured and comforted throughout, and that at every stage everything was explained clearly to you.

I do hope that you are continuing to recover well and I will ensure that your feedback is highlighted to Heidi Lane, Matron for Cardiology, as well as Dr Michael Pitt, Clinicial Director for Cardiology who will communicate your comments to all of the Cardiology Team.

Once again thank you for taking the time to post your feedback, it is most appreciated and patient experience is most important to us.

I do hope you are continuing to recover well.

Kind regards

Marie Helebert

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