"this review will be polite considering !!!!!"

About: Cornwall Partnership NHS Foundation Trust

I have been under Bolitho for a number of years they are a rubbish service saying one thing doing another. they say they will be there to support you but then threaten you with being put back in hospital and saying if you don't take your medication we will put you back in hospital even though I am not on any medication staff members will put the phone down on you more than once in one day. I have emotional problems but they will use that to make me look like the person who is wrong when I am persistently phoning to try and get answers they will pass your from pillar to post they will say they have a duty of care but when you agree to work with them nothing gets done and I am the one not engaging. to say I am fuming with this service is an understatement an absolute disgrace don't get me wrong I know there are cutbacks and they are busy but by god I would still have respect for people and not put he phone down on them and mess them around im not saying all of them are bad as I don't know all of them but with the amount of years I have been under them and it being no different i find it hard to believe they can be different it makes you feel undermined and less of a person appalling as i said things need to be sorted out it is a very very bad system and something needs to be done so personally do not get put on there case load go private if you can if not be prepared for nothing

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Response from Cornwall Partnership NHS Foundation Trust

We are very sorry to hear about your experiences with our staff who are based at Bolitho. Please contact our Patient Experience Team on 01208 834620 or email cpn-tr.palscft@nhs.net so we can look into the situation on your behalf.