"Care following emergency surgery"

About: Torbay Hospital

I was admitted to Torbay A&E late on a Sunday night having been collected by the most considerate and calm ambulance crew.

I underwent emergency surgery (laparotomy) and spent time in ICU.

I was then transferred to Allerton Ward. I came into hospital in great pain and was very frightened.

I received calm and courteous treatment from both the nursing and surgical team prior to surgery and afterwards, although I felt incredibly vulnerable, I knew that I was receiving the best possible care both in ICU and on the ward. I appreciated just how busy the nursing staff were but even in the darkest part of the night they found time to be reassuring. The only negative thing I would say is that the food is unappetising and doesn't do a lot to encourage one to eat and gain strength - but I appreciate that cost and sheer number of patients to feed must be an issue for the NHS Trust.

Thank you for looking after me so well

Story from NHS Choices

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Response from Torbay Hospital

Dear A&E Patient

Thank you for taking the time to comment.

It is always good to receive feedback; we try to ensure we share examples of good practice and also that we learn from any negative experiences.

Kind regards

Patient Services

Torbay and South Devon NHS Foundation Trust

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