"Despicable treatment"

About: Avon And Wiltshire Mental Health Partnership NHS Trust

My brother was sent to Hill view lodge by his GP as he was experiencing a psychotic episode. I was called to his side and I spent 6 hours in a room with my brother in an uncontrollable state and a 'care professional' who eventually deemed that my brother should take a sleeping tablet and go home as getting some sleep will make him better! I had to spend an hour in front of this 'professional' trying to convince my brother that I wasn't trying to poison him and that he was safe.I took my brother to my parents house for the night as Hill view lodge made it clear they do not admit patients and that he didn't need sectioning even though this was aan exact repeat of a previous episode which resulted in sectioning.Needless to say it went wrong my parents had to call the police because the emergency number Hill view lodge had given me, they did not want to know! We spent 8 hours in an AA&E department my brother in handcuffs and the hospital trying to get the police to carry out a section 37 to get him removed from the hospital! They said it wasn't a place of safety for my brother! It was only after I raided merry hell and threatened to complain, combined with amazing police officers who refused to do what the hospital wanted that my brother was assessed and guess what.....sectioned like I had previously asked 24 hors earlier! My brother was then sent from facility to facility for 2 weeks ending back at Hill view!! The stress and anxiety that these 'professionals' caused my brother, my mother who will never get over seeing her son pushed to the ground and handcuffed just because he was ill, and myself is unacceptable. The treatment initially by these 'professionals' was despicable and to even think that giving a sleeping tablet will magically cure someone in an acute psychotic episode is beyond me! I appreciate that services across the board are stretched but surely common sense prevails when you have someone in front of you clearly in distress. The police force, the RUH were all appalled at how my brother was treated and I made damn sure everyone who I dealt with during it all knew exactly who was to Blame!

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Response from Avon And Wiltshire Mental Health Partnership NHS Trust

We are sorry to hear of your concerns. The Patient Advice & Liaison Service (PALS) is a free, confidential and impartial service available to everyone who uses the Trust's mental health services, their families, carers or anyone who needs advice, information, support or guidance with a particular issue.

PALS can help if...

You are worried and not sure what to do or where to go

You need clarity about a situation

You want someone to listen to your experience of services

You need information and help.

PALS can help by providing the opportunity to discuss in confidence any concerns or comments you may have about the care you or someone you care for is receiving. PALS will guide you through the different services available in the Trust. We can also tell you about other mental health services in the NHS or other independent organisations.

Telephone: 01249 468261

Freephone: 0800 073 1778

Fax: 01249 468266

Email: awp.pals@nhs.net