"My Mum said she felt safe and cherished"

About: East Midlands Ambulance Service NHS Trust / Emergency ambulance

(as a relative),

 had occasion to call out an ambulance crew to my elderly mum yesterday (July 2016). A technician called Gordon arrived first and then a back up crew was requested consisting of Ian, the Paramedic, Debbie (not quite sure of her status) and Claire, a Student Paramedic. What an amazing team. They were thoughtful, patient, caring considerate and ultimately professional. Nothing was too much trouble, my Mum felt so poorly, she's 87 and quite frail.

These people were absolutely amazing and someone in authority needs to know this. My Mum said she felt safe and cherished. Thank you all from the bottom of my heart.

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Response from East Midlands Ambulance Service

Dear Grateful family member

Thank you for taking the time to share your feedback, we really do appreciate it. It is always good to hear about the excellent care and treatment our colleagues give.

If you're able to share a bit more detail with our Patient Advice and Liaison Service (PALS) eg the date, time and location of the incident, we'll be able to identify all the crews involved and share the feedback with them. You can contact PALS via email: emas.pals@nhs.net or telephone them at local rate on: 0333 012 4216. Alternatively write to PALS at: East Midlands Ambulance Service, 1 Horizon Place, Mellors Way, Nottingham Business Park, Nottingham NG8 6PY.

In the meantime, we'll include extracts of your feedback in our weekly staff newsletter.

Wishing you and your mother all the best,

Melanie Wright, Deputy Director of Communications and Engagement

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful