"Staff making patients feel uncomfortable"

About: Aberdeen Royal Infirmary

(as the patient),

Due to long term illness I have visisted Aberdeen Royal Infirmary serveral times, and on quite a few of those occasions there's been staff present during examinations, procedures and consultation that haven't introduced themselves.

Sometimes these staff members has just hung about, other times they've just sat there looking.

I'm sure I'm not the only person made to feel uncomfortable due to this. Why are they there? Are they in training? Is it for my protection? Has the medical staff I'm seeing had complaints, and now need a second person in the room?

All staff present should introduce themselves by name, and position/reason for being there.

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Response from Laura Gray, Director of Corporate Communications, NHS Grampian

Dear AnnieG69

Thank you for taking the time to give us this very helpful feedback.

You are absolutely right. Every member of staff should always introduce themselves and explain their role. I was very disappointed to read that this has not been happening and I can understand why this has made you feel uncomfortable. We will think very carefully about how we can remind staff of the importance of introductions but also ensure they think about why this is so important. Sometimes we need to be reminded about how the way in which we behave comes across to patients, which is why receiving feedback is so valuable.

If you would like to contact me directly to discuss this in more detail please email me on laura.gray2@nhs.net or phone on 01224 554400.

Kind regards

Laura Gray

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful