"Communication extremely poor - No info...."

About: Warwick Hospital

24/7 Left A&E after being told required an operation on a fractured elbow. No details were provided from A&E regarding number to call or patient id. Informed operation would be the next day or maybe the following day. Received call on the 25/7 just after 9am and told it would the following day. 26/7 no call until almost midday and operation again cancelled, and told earliest date would the 27/7. Followed instructions from 25/7 on not to eat after 6am. Have no number to call and no patient identification number to follow up. Should have ignored the advice given on 24/7 and gone private, this would have been resolved and operated on by now. Trying to get through to speak to someone to get some answers or a private referral required by my medical insurance or the x-rays is almost impossible and so time consuming.

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Response from Warwick Hospital

I am very sorry to hear about your experience. We would like the opportunity to thoroughly investigate what happened. In order to do this though we will require further details, therefore please could you contact our patient experience team on 01926 600 054.

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