"It was okay at first"

Earlier this year I went to chalk hill with an eating disorder with views to get better. I had no key worker or any plans set in place for me I was just left to sit and do my own thing most of the time they did do activities but I never felt confident enough to join in so was just left to do nothing. I'd heard the staff talking about me and many of the other patients on the ward which wasn't nice at all, other people would exercise in there rooms at night and staff would do nothing, people would self harm but we never had 'dangerous objects' removed! I learnt a lot of bad habits at this place especially around food and came out much worse than what I went in. This hospital does not have the funding nor the right staff for such vulnerable people which is why most people that have been here have to be admitted to hospitals more than once! When I left we never got the help that was promised it was all a lie my parents had to seek other alternatives maybe if you would have the help they say you will when you leave people might actually get better. But on the upside it's a very nice modern hospital that is kept lovely and clean at all times!

Story from NHS Choices

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Response from Simon Street, Complaints and PALS manager, Sussex Partnership NHS Foundation Trust

We are very sorry to hear about your poor experience.

Your feedback has been passed onto the service.

We hope you will contact our Patient Advice and Liaison Service (PALS) via email: PALS@sussexpartnership.nhs.uk so that we can investigate further and give you an opportunity to discuss your concerns

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful