"The rudest & worst doctor ever"

About: St George's Hospital (Tooting) (London)

My 2nd appointment at gynaecology. I was so excited because I will get to see the consultant them self (I have to said the reg was nice, a proper doctor). On the day of my appointment I waited in this long corridor, 20 minutes after I was called by the nurse. I got to the room where someone was siting with their head down looking into few papers, I wasn't even sure if they were talking to me or reading in very low voice. The door was open and there so much noise outside (nurse talking to each other and to patients) I have seen doctors during my trips abroad in third countries and to be honest they weren't as bad as this one. I sat down on the chair (they did say so I just felt very awkward standing in the middle of the room completely invisible) Then the consultant look at me in a very disrespectful way and said in a loud voice: Why are you here? I was so confused and emotional I couldn't even talk (my husband and I have been trying for a baby for about 3 years- with the GP first then seeing a specialist) I thought to myself it took me over a years to see this very big consultant and now I am here it's like I don't exist. Any way, I explained what the reg when they booked me this appointment or at least I tried to explain because the consultant quickly shut me down and talked over me. I tried asking about the ovulation treatment the reg mentioned and didn't even listen the consultant continued reading the paper then stood up and started calling the nurse (well the door is open and it's a bazar - just like those vegetable Sundays markets, everyone is shouting the veg prices) they murmured a bit then look at me and said: come here to the weight machine! (No Please, or could or would). Then said: you need to loose weight, here it's to see you in 6 months.

I was walking down the corridor and wandering if I actually was in the UK or is it a war zone and I am not aware. I even cried because I felt so down and bulled and the consultant didn't even said a sorry. I will never forget that day.

I left the hospital not sure what the next step is or what the treatment plan was or even if there is one! The only thing I was sure of is I surely haven't seen a doctor!

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Response from St George's Hospital (Tooting)

Thank you for taking the time to post your comment on your concerns with St. George's Hospital. We are very sorry to read of your experience. This was below the standard we expect for our patients.

Our Patient Advice and Liaison Service (PALS) is available to investigate or feed back comments on services that patients have experienced. By providing PALS with more information on yourself PALS would be able to feed back to the area your dissatisfaction in the service and help with communication.

PALS is available on 020 8725 2453 or by email on pals@stgeorges.nhs.uk

If you telephone and you get the answer machine please leave your telephone number to be called back.

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