"Many thanks"

About: Royal Blackburn Hospital

I was given an urgent referral by my GP to the ENT department and visited on 26th May 2016. The registrar I saw was outstanding - very, very kind - particularly since I was quite scared about what the possible diagnosis might be. The registrar, the two radiologists and nursing staff whom I saw that day were all excellent, particularly in calming my fears. I was operated on in June and all was well. Post op, the nursing staff on the ward were particularly kind (sorry - I can't remember their names) but I do need to record that a nurse sat with me on my bed at 2.30am calming my fears about my recent procedure, giving me a cup of tea and holding my hand when I was a sentimental mess! I will never forget that. I must also thank the surgeon who operated on me. The surgeon was lovely when they visited me the next day on the ward to check on me. Additionally, I had two further visits to Blackburn - one to ambulatory care and the second to urgent care. Each time I was treated with the utmost respect and kindness. This was only the second time I had ever needed a hospital (in 49 years!) and I have nothing but praise for the clinical (and other) staff who made what was a worrying experience bearable. Many, many thanks. Please pass on to the relevant staff. (I cannot remember the ward number, sorry).

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Response from Royal Blackburn Hospital

Many thanks for your comments regarding your experience of ENT, Ambulatory and Urgent Care at Royal Blackburn Hospital and thank you for taking the time to do so.

I am so pleased that you had such a positive experience at what was obviously a worrying time for you.

I am so pleased that all the staff were excellent and were able to calm your fears with such compassionate care. I will ensure your comments are passed onto the teams who I am sure will be delighted to receive such lovely feedback.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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