"Family Day out"
About: Northumbria Specialist Emergency Care Hospital Northumbria Specialist Emergency Care Hospital Cramlington NE23 6NZ
Posted via NHS Choices
Ok so a trip to an emergency hospital isn't top of our family days out to do list but that is what we were faced with today.
On the plus side admission and parking are free.
From arrival at 9 am we were treated well and dad triaged within the hour, the thing about going to emergency department is you don't know how bad things are, the staff did everything possible to allay fears that dads chest pains weren't serious, once heart tracings done we were all aware we had to sit back and go with the flow.
The porters who moved us around were polite and helpful and very mindful that my mams pace was a lot slower than theirs and they slowed down to accommodate this so thank you.
The doctor and the surgeon were very thorough and left us knowing more about our anatomy than before.
And all of the healthcare and nursing staff were very friendly and attentive.
So although 8 hours in hospital wasn't our choice your staff made it bearable and we leave secure in the knowledge that you will fix Dad over the coming days. Thank you all in Emergency and Ward 15.