"Rude consaultant,no plan,shouting at a parent..."

About: Great Ormond Street Hospital Central London Site

My grandson is in gosh right now.yesterday my daughter phoned in tears,the consaultant had reduced her to tears,an not for the first time,in front of all the other mums on the ward.there is still no plan for the long term,an she was told if she was not happy,to go elsewhere.my grandson is 5yrs old,an has had health problems since he was born.you would think by now,that gosh would be working with my daughter,an not against her.we had so many consaultant changes within the first 3yrs,and cancelled appointments,with no hand over from one person to the next.nobody wants to take responsibility for his care,an most of the time calls are not returned.its really not helpfull,in a already stressfull situation to be told don't cry,your upsetting your child,your being a bad mum.it was not said to her,it was shouted.i feel like this nightmare is never going to end.no one chooses to be the parent of a sick child,but when they are they deserve to be listened to.

Story from NHS Choices

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Response from Great Ormond Street Hospital Central London Site

Thank you for sharing the poor experience of your daughter and your grandson. We want to help your daughter and offer the support she needs to care for her son and respond to her negative experiences.

You can help in sharing with her the contact details of our Patient Advice and Liaison Service (Pals) who can offer her support.

The Pals telephone number is 02078297862 or their email is pals@gosh.nhs.uk . If it is easier for your daughter the Pals team could meet her face to face either on the ward or in the Pals Office in the Main Reception of the hospital.