"A & E - The most appalling experience ever in..."

About: Hinchingbrooke Hospital

I have never known anything like it before. 8 hours for elderly and vulnerable patients - lying on trolley's first in one corridor then in another corridor in what were quite cold conditions. Not even offered a blanket or a hot drink.

No privacy, no respect, no dignity.

I was appalled. Some of the staff were lovely but others were officious. I had to stand by and watch in horror as my family member 'suffered' in these terrible conditions as you really did not feel as if you could say anything without causing your family member to suffer more. A lot of the staff had absolutely no urgency in their movement whatsoever.

Story from NHS Choices

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Response from Hinchingbrooke Hospital

We are very sorry to hear about your experience.

If you feel able to, please can you contact our Patient Advice and Liaison Service (PALS) on 01480 428964, or by email: hch-tr.pals@nhs.net - we would like to be able to discuss this in more detail with you so that we can investigate what happened.

In the mean time we have also forwarded your feedback to our Emergency Department's senior team so that they are aware.

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