"Professional and caring"

About: Birmingham Midland Eye Centre

I had an eye test at my usual optician because of problems with not being able to focus with the one eye. They discovered that I had wet macular degeneration in the left eye and a bleed in in the right eye. They said I needed to come to the clinic asap. I collected a letter in the afternoon and then went to the A & E dept at the clinic. Although there was a three and half a hour wait the atmosphere and the patients waiting were very upbeat. It was extremely busy and the staff were so good, polite and caring. When I was called in and had various tests done etc the senior consultant came and had a word with me and re checked my eyes. They found more things wrong but they assured me that they could do something about it all. I have been fast tracked now to the Macular clinic and waiting for my appointment to come through. At all times the staff and doctors were amazing and kept me reassured and relaxed. That to me was a bonus because I was worried sick I would lose my sight. A very busy department but the professionalism and care from everyone was first class. I would say to anyone in our area of Birmingham if they have an eye problem that is the place to go to. Thank you to all of the staff there.

Story from NHS Choices

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Response from Birmingham Midland Eye Centre

Hello Mary, thank you for telling us about the high standard of care that you have received while at the Birmingham and Midland Eye Centre. We aim to offer the best standard of care possible to everybody who walks through our doors and I am glad to hear that this has been given to you. We will be sure to pass along your kind words to the team. Thank you and I wish you well, Tony Waite, Director of Finance and Performance.

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