"Urology Endoscopy Burnley General Thursday 21..."

About: Burnley General Hospital

All the staff on the Urology Ward are outstanding in all respects. This must be one of the finest hospital wards anywhere!! Above all they have a kindest and warmth that can only be described as loving. If anyone has any doubts whatsoever that medicine is no longer a vocation, come along and meet the staff on this ward! Everyone who had any contact with me, and among these there were quite a few with clipboards doubly and triple checking all my details, were so polite and caring. There was never any rush and I was given plenty of time to ask questions and even chat. This is so reassuring in, what is after all, a stressful situation. Even the post op sandwiches and coffee was great! Decaf readily available! If you are reading this because you are wanting to know what to expect before you attend this Ward be reassured. You cannot be in better hands and in a warm and emotionally supportive environment. This is twenty first medicine at its very best!

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Response from Burnley General Hospital

Dear Roger

Many thanks for your comments regarding your experience of the Day Case Unit at Burnley General Hospital and thank you for taking the time to do so.

I am so pleased that you had such a positive experience and that the staff were outstanding in all respects. It is lovely to hear that you were treated with kindness and warmth and that you felt the environment was emotionally supportive.

I will certainly pass on your comments to the team who I am sure will be delighted to receive such lovely feedback.

If you would like to talk through your visit to us with one of our Patient Experience team so we can understand the bits of your experience that made this such a good visit for you we would really value this so that we can try to make it like this for every patient visiting our hospitals and services.

You can either contact me (Helen Ritchie) on 01254 734471 or email me on Helen.ritchie@elht.nhs.uk

Many thanks again for commenting and best wishes

Helen Ritchie

Senior Patient Experience Facilitator

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