"Improve communication please"

About: Mount Vernon Hospital

Waiting to see the Doctor prior to chemo waited over one hour before we were all told that the Doctor was running an hour and 15 minutes late. Exhausted, in pain and wanting to be sick I could have had a drink and sat in the lounge of the cafe resting instead. Discovered later that there is now no cafe after 3 when you have been kept waiting many hours and there is only snacks in the OP voluntary cafe. When admitted to hospital discovered that ward does not have access to important medical info which patient has signed to share freely, this causing a day of delay in correct diagnosis and treatment. Please nurses talk to waiting out patients and Hillingdon hospital communicate better with this one and Consultants talk correctly to your wonderful nurses and scared patients. Thanks

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Response from Mount Vernon Hospital

Thank you for taking the time to share your experience with us, it is always valuable to hear where we can improve.

I have forwarded your concerns to Mount Vernon Cancer Centre and the Operations Manager for Mount Vernon Hospital.

If you wish to speak with our Patient Advice and Liaison Service please email us at pals@thh.nhs.uk or telephone 01895 27997

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful