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"How I felt mattered to them"

About: Queen Margaret Hospital / Dermatology

(as the patient),

I received an excellent service from Dr Matthews and his team at Queen Margaret Hospital, Dunfermline.

I was referred from my GP and had to wait to access the service however I was offered a cancellation and seen really promptly. I then went on to receive a variety of treatments and thankfully support with the skin complaint I had, returning to the service over a year for ongoing treatment and support. How I felt mattered to them.

The Dermatology Service provided was excellent and I just want to say a huge thank you to Dr Matthews and his team and to make people aware of the excellent service provided.

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Responses

Response from Louise Ewing, Clinical Service Manager, Older Adult Services, Health & Social Care Partnership Fife Wide 7 years ago
Louise Ewing
Clinical Service Manager, Older Adult Services,
Health & Social Care Partnership Fife Wide
Submitted on 22/07/2016 at 16:33
Published on Care Opinion at 16:35


picture of Louise Ewing

Dear Ms Mac

Thank you for taking the time to tell us about your experience under the care of Dr Matthews and the team, I will be delighted to pass your comments on. Feeling supported during treatment and having a sense of importance is such a critical element of care and it sounds like the team got this just right. Your kind words will encourage the hearts of staff on a dull Friday afternoon, so once again thanks for sharing.

Regards

Louise Ewing

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