"Care and treatment"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult Mental Health Services - Community (County)

(as a service user),

I worked briefly with a nurse at Broxtowe and Hucknall CMHT before requesting a new nurse. I have a long term mental health condition, however never have I experienced such treatment. I can't put my finger on exactly what caused these feelings. I felt that the nurse I saw was disinterested in our first appointment and lacked sensitivity or it could be the fact that the nurse stayed for my initial assessment only 10 minutes before giving me another appointment in three weeks’ time despite me being suicidal.  I felt that the nurse had a bored attitude and that they would rather be elsewhere.

I did transfer, however to a new Care-Coordinator who was brilliant. I have subsequently been out of mental health services and living a 'normal' life since.

My feedback would be to ensure all health workers in the Trust remain caring and empathetic. I would like the worries of the service user to be taken seriously as I felt mine weren't.

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Response from Tim Constable, Service Manager, Adult Mental Health, Nottinghamshire Healthcare NHS Trust


Thank you for your posting. I was saddened to read about your initial experiences and will join with you in asking that all healthcare workers remain caring and empathetic and prepared to listen. it was therefore very pleasing to hear that latterly your experience was much better and has been effective in helping you recover.

Very best wishes for the future

kind regards Tim

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Response from Tim Constable, Service Manager, Adult Mental Health, Nottinghamshire Healthcare NHS Trust

I'm sorry that you did not find my response helpful and would like to offer you an opportunity to discuss your concerns further. If you feel this would be helpful please contact me on 0115 9691300 and ask for me by name. if I am not available at teh time you call, please leave a contact number and I shall get back to you as soon as I can.

Kind regards
Tim Constable
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