"Mayday! mayday!"

About: Croydon University Hospital

if you are about the faint or need urgent treatment make sure to wear a sign around your neck saying "do not take to 'croydon university hospital'". Doctors being rude, making you feel that you should not be there and you are being a waste of time. it happened to me, i was not wasting their time and i needed more care than i received. it is obviously not really a sign for doctors that an ambulance takes you into the hospital after fainting that you might need some care and some solution for your issue. i saw and heard also how badly a recovering alcoholic was treated by the doctor on duty (who refused to give me their NHS member /registry number so i could not complain about the doctor). all in all i found that the nurses barely spoke english, handed over to the doctor quoting the same error that i had tried to correct in several attempts. never again!

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Response from Hilary Frayne, Head of Nursing for Patient Experience, Croydon Health Services NHS Trust

We value your feedback and I am sorry to learn of your experience in A&E. I have passed your comments to the Consultants and Matrons so that they are aware of your concerns, although I have been unable, from the information provided, to identify who was responsible for your care and treatment. If you would like to contact our PALS office with more information about your experience, I will be happy to ensure that the circumstances are fully investigated. Our PALS office may be contacted by telephone on 020 8401 3210 or by email at ch-tr.pals@nhs.net. The office is open during the week from 9am to 4:45pm.

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