"Gynae deparment is incapabable of storing your..."

About: St Mary's Hospital (London)

I'm disgusted about my treatment at St Mary's gynaecology unit. I presented at the Jefferies wing with abdominal pain following two surgeries that were carried out at St Mary's over the last two years. There was no gynae doctor available; the person I saw informed me that they were not a gynae. The doctor did an internal examination and the language used to describe what I now know is an internal scar (due to the surgery) was appalling- 'deformed' was the word the doctor used. I was given a follow-up appointment and the doctor did not even have my notes from the prevoius appointment. The doctor said the same thing- that my internal area looked 'deformed'.

I was then given an urgent referral to see an actual gynae (which took about 3 weeks so i'd question the urgency). When I showed up, the check-in machine sent me to wrong area and I almost missed the appointment, to the visible disdain of the doctor who had been calling me, as if it was my fault that you're not able to work the IT systems properly. On top of this, the doctor did not have any of my notes again, either from the previous appointments or the two surgeries, so I had to explain to the doctor all over again what the problem was. The doctor also didn't have a room equipped with a gynae table, so I had to balance myself on a raised bed and use an office chair to keep my legs up, while the doctor was on their knees trying to see the problem, if it wasn't so serious it would have been comical to be quite honest. I don't understand how medical notes are not directly uploaded to my file, there is no excuse for poor administration with the IT available in this day and age, and there is certainly no excuse for not having the proper equipment available. I was very unhappy with the service.

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Response from St Mary's Hospital

Imperial College Healthcare NHS Trust is concerned about your posting on NHS Choices and wishes to apologise to you for your experience in the Gynaecology Department at St Mary’s Hospital.

We would really like to speak to you and be able to look into this further.

In the meantime I have forwarded your posting to the service managers for the Gynaecology Department.

Patient Advice and Liaison Service (PALS) can be contacted on either 0203 312 7777 or email pals@imperial.nhs.uk

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