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Telephone system

Story from nhs.uk

"Telephone system"

About: William Harvey Hospital (Ashford)

I have attempted to telephone a department or a person in WHH on a number of occasions during the past couple of years. The system works if you know the extension number and you can direct dial. Needless to say, if you do not have the number, the system tries very hard to make sure you do not get through to the right person! I have never been put through to the person I require. Worst of all is the alleged 'voice recognition system'. I don't know what language it recognises, but it is not English! It never comes close to who or what department you ask for. It is so frustrating. Ditch it now.

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Responses

Response from William Harvey Hospital (Ashford) 7 years ago
William Harvey Hospital (Ashford)

Submitted on 21/07/2016 at 15:54
Published on nhs.uk on 22/07/2016 at 02:30

I am so sorry to learn about the frustrating time you have been having with the telephone system.

If you can't get through easily, you may like to try asking for 'Operator' when it asks for a name, then, after a little time, it will put you through to the Switchboard and the operator will be well placed to put you through to the correct person. Alternatively please do ring the Patient Advice and Liaison Service (PALS) who will also do their best to assist you.

The telephone numbers are 01227 783145 or 01227 864314 - you may get their answerphone as they may be dealing with other calls, but please leave a message and they will get back to you as soon as possible.

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