"Poor Service at Audiology great help afterwards..."

About: Medway Maritime Hospital

My patient journey through Audiology was very poor, lots of waiting around and no explanation. The journey to Audiology through the hospital was long and difficult and the parking cost was a deterrent. The Hospital staff failed to tell me about the free battery supply and retubing service for hearing aids offered at various locations in Medway by the local charity HI KENT, but I managed to find out about this and am receiving great help, free of charge from this fantastic organisation, they must be saving the NHS thousands of pounds and they also are saving me repeat visits to the hospital and more parking costs.

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Response from Medway Maritime Hospital

We are sorry to hear that the care provided has not been to a level that you would expect. We would like to look into your concerns in more detail but will need some more information from you so that we can do this. You can contact the PALS team between 9am and 5pm Monday to Friday, by phone on 01634 825004 or 01634 830000 x5793 or by email at Pals@medway.nhs.uk.

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