"a&e complaint"

About: Leighton Hospital

"Cluster headaches are the most painful neurological complaint" quote from neurologist.

So you can appreciate my anger and upset after rushing to get my husband to leighton hospital a&e at 3.00 am one morning (with our 2 children), as told to by nhs 111, as he was having an attack that wasnt responding to prescribed medication. We were humiliatingly told by a uncompassionate and patronizing nurse when we got there (in the corridor may I add) that it isn't an a&e problem! and we could wait for out of hours doctors to reopen as the doctor in a&e would probably do nothing as they don't have access to that kind of medication, and it was an ongoing issue for our GP to sort out anyway. Granted we had ran out of medication by the time we got there, but really to receive such a rude reception in our hour of need was truly disappointing. Where does the government find these people to work within our nhs with such ignorance and lack of understanding it really is upsetting and annoying there really was no compassion combined with 0% effort. P.s sorry doesn't make it right.

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Response from Leighton Hospital

May we sincerely apologise that your experience at Leighton A&E department was anything other than a positive one.

Communication is always essential even more so during our times of extremis and we are very sorry that in this instance we fell short of expectation. Please contact our customer service department if you would like a more detailed response to your concerns raised or if you would like to discuss with us directly, as we acknowledge that although it’s important to apologise to you it may be that we can help further.

Many thanks

Betty lodge

Matron, A&E Department

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