"Mostly pleasant staff..."

About: Royal Bolton Hospital

(as a relative),

What I liked

Mostly pleasant staff...

What could be improved

My friend was lying on top of the bedcovers which were totally covered in the excretions from the infection on his leg. Staff did not follow up requests and intravaneous medication was not replenished on time.

Anything else?

Although staff were pleasant they did not appear competent and spent a lot of time laughing and chatting at the nurses station. Despite requesting stronger pain relief, this was not followed up.

Story from NHS Choices

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Response from Royal Bolton Hospital

We are sorry to read about your friend's experiences and are very concerned that you do not feel that your friend was treated with the appropriate consideration and respect. We would very much welcome the oppurtunity to investigate these important issues for you. Please contact our Patient Advice and Liaison Service (PALS) on telephone number 01204 390193 and we will arrange for a senior member of staff from the department to look into this for you.

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