"Pre Op Checks no date for operation"

About: Emersons Green NHS Treatment Centre

I had my pre-op checks on 10 June - and to date have not received a date for my operation. This really isn't good enough - I work time and have to plan my time off! It is unfair to leave patients hanging indefinitely - surely better to advise of a week and fill in the gaps later

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Response from Emersons Green NHS Treatment Centre

Thank you for posting your feedback for us. We would like to offer our sincere apologies for your poor experience. We really value all the comments we get from our patients as they help us to understand what we are doing well and also what we could do better. I understand that we have already been in contact privately, however if there is anything further we can do to help you please do not hesitate to contact Ann.Grogan@careuk.com who will be only too happy to assist.

Best wishes

Emersons Green NHS Treatment Centre

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