"Hospital needs to review staff training on..."

About: University College Hospital

I gave birth to my son on 15 June 2016 by elective c section. I stayed at the hospital for 48 hours. During my stay i tried to breast feed my son but i had problems doing so as he wasnt latching on. He was not feeding. I repeatedly asked for help in feeding. Despute this no one at the hospital recognised that my son was tongue tied. It was only when a community midwife visited that it was picked up on resulting in me feeding my son formula has he had lost nearly 10%of his birth weight. The hospital refused to snip his tongue tie as by this stage i was unable to breast feed and they said there was no feeding issue. The person who saw me was very condesending when i raised concerns about how this would impact my sons development. They said that this was an unknown and i would need to speak to my health visitor about my concerns. Despite this i have since found that my son has 100% tongue tiefollowing a bakerman assessment which means he would have had difficulties transfering to solids and forming words. I therefore paid to have his tongue snipped privately. Due to the hospital failing to diagnose and treat his tongue tie i have been unable to breast feed and have had to pay for treatment privately. In addition to this may also require crainuary treatment.

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Response from University College Hospital

Thank you for taking the time to feed back to us. We are very sorry to hear about your recent experience of Maternity Services at UCLH. We would be grateful if you could contact our Patient Advice and Liaison Service (PALS) via pals@uclh.nhs.uk or by calling 020 3447 3042 so that we can look into this.

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