"Being sent to Hospital with suspected preeclampsia in pregnancy"

About: Crawley Hospital / General surgery East Surrey Hospital / Accident and emergency East Surrey Hospital / Maternity

(as the patient),

I went to see an out of hours dr recently at Crawley hospital. She referred me straight to east Surrey hospital for suspected preeclampsia, as I couldn't get hold of anyone in delivery suite and neither could the A&E department I was booked in at A&E. The nurse who assessed me was so abrupt and rude they said I'd need an ECG and blood test but I'd been sent to have a urine and blood test by the dr at Crawley, this nurse never explained reasons for ECG.

Managed to get hold of delivery suite who told me to go straight up, I informed A&E reception of this and as things were being organised (notes and clarifying with delivery suite I was meant to be going there) this nurse walked past and said I've already phoned delivery suite and they DONT WANT HER!  Then proceeded to storm off. As I have suffered from PTSD from a bad birthing experience at a different hospital hence why I was now considering having my baby at east Surrey, my anxiety level had begun to climb at this point. Then once arriving at delivery suite I got my head bitten off for not having my notes and that my mum would have to traipse home to get them, that I wouldn't be seen in delivery suite and to go away to day assessment unit and that I'd have hours to wait to be seen. By this point I was beside my self and my PTSD had been reactivated. The women I saw in the day unit were lovely (Sam and Lauren) really helped alleviate some of my stress, reassured me everything was fine, checked for preeclampsia but I didn't have protein in my wee anymore and blood pressure started coming down. I have just however had to see my psychotherapist after the dreadful and what I feel was abusive treatment from staff at East Surrey and I've now also booked in with a private midwife and my trust and confidence plummeted after this.

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Response from Adaline Smith, Matron, Maternity, Surrey and Sussex Healthcare NHS Trust

Good Morning Mooga85,

I am extremely disappointed to hear your experience of your recent visit to the Emergency and Maternity department. It is our expectation and one of our Trust values that all patients, relatives and visitors are treated with humanity and kindness. I am very sorry that this was not your experience of your visit and would very much like an opportunity to meet with you to hear your story

My contact details are


01737 768511 ext 1918

Kind Regards

Adaline Smith

Matron for Intrapartum Care

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