"Cumberland Centre mis-diagnosed a broken leg"

About: Cumberland Centre

I asked the receptionist for an X-ray and they replied 'for what?'. My son was crying in agony and I suspected a broken leg. Then I didn't want to shout out my personal details for all to hear as my toddler was crying loudly so I asked to write it down. The receptionist looked very put out by this. The receptionist's attitude was not the best. the nurses were polite and helpful but they told me that my sons leg was not broken. That the injury was not skeletal. I took him to Derriford the next day as he was still in a lot of pain. My sons leg was X-rayed straight away and his tibia was broken. How difficult would it have been to X-ray it at the Cumberland Centre. I'm very upset about this.

Story from NHS Choices

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Response from Cumberland Centre

I must apologise for not responding to this posting sooner. I have had difficulties resetting my password. However, I would like to assure you that we take your feedback seriously and would like to investigate this further. In order to do so, I will need your son's name and date of birth. Please contact me on my secure e-mail, claire.gatehouse@nhs.net

Many Thanks.

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