"Toilets !!"

About: Queen's Hospital (Romford)

I went to visit my mother on Saturday the 16th July 16 and to my disgust the toilets that are opposite the cafe where absolutely disgusting, They where that bad I wouldn't use them . There was dirty sanitary towels on the floor. Urine and dirty tissue paper they looked like they hadn't been cleaned in ages. They talk about infection control that's a infection waiting to happen.

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Story from NHS Choices

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Response from Queen's Hospital

Thank you for providing us with your feedback, I will ensure that this is passed on to our Estates and Facilities Team. I would like to take this opportunity to apologise and would like to reassure you that the trust takes infection control seriously. If you would like to discuss your concerns further, then please contact our Patient Advice and Liaison Service, who will try their best to assist you in any way they can. The PALS team can be contacted on 01708 435 454, or by email PALS@bhrhospitals.nhs.uk.

Yours Sincerely

Kathryn Halford

Chief Nurse

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