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What other options were there??

Story from nhs.uk

"What other options were there??"

About: Northumbria Specialist Emergency Care Hospital

I was taken by ambulance from Bellingham after a paramedic had assessed my blood pressure as dangerously high....236/95. The local doctor surgery was closed. When seen by a consultant, it was suggested that I shouldn't be at A&E, and that BP was a GP's job.(??) , I spent most of the night on a trolley....only ON a bed for 1 hour or so.

No treatment apart from taking BP. My husband was called to take me home at 4.45 am., when my BP was still very high! When I left the hospital at 8.00am., the waiting room had two people in it, and the waiting time showed 6 to 7 hours......state of the art hospital? I don't think so! Ambulance staff tell me that they have long delays in doing handover.....no wonder my ambulance came from Blakelaw instead of Hexham! I don't expect any positive response to this....Cynical or what! However, I await response from PALS and also my local MP. The reviews on this site should be read by by the Health Minister. I'm saddened and angry by this waste of money.

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Responses

Response from Northumbria Specialist Emergency Care Hospital 7 years ago
Northumbria Specialist Emergency Care Hospital

Submitted on 20/07/2016 at 17:36
Published on nhs.uk on 21/07/2016 at 02:30

Dear Wesbutty,

I am deeply disappointed to read your review, please accept my apologies. I am concerned that you feel you didn’t receive the appropriate treatment, do you still require treatment? From your review I understand that you’re in touch with our PALs team? I would like to offer you my details as a point of contact- I would like to work with you to find out more about what happened. My email address is Annie.Laverty@nhct.nhs.uk.

I understand how frustrating it can be for patients to see a wait of 6/7 hours but please be assured that we’re doing everything we can to treat patients as efficiently as possible. As The Northumbria hospital is an emergency care treatment facility and we try our best to priorities the most seriously ill patients. And we’re also working with the ambulance service on an on-going basis to improve on the speed of our handovers. We appreciate that we don’t always get things right and I hope I get the opportunity to discuss your care in more detail.

Kind regards,

Annie

Annie Laverty – Director of Patient Experience

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