All staff were great except the triage nurse, who blatantly didn't want to be there, short and sharp, no compassion and had the door open each time they assessed a patient. I listen to at least ten patients and their personal information. Hardly any smiles, but happy and chatty to the staff...??? Don't work there if you can't at least put on a fake smile. We all have bad days, but your the first point of patient contact. Smiles and a hello do not cost. Visit on 18th July AM

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Response from Beckenham Beacon Ucc

Thank you for your review and comments.

I apologise for the care you received during triage, this has been shared with management.

If you would like to contact the department on 01689866037, we can investigate this matter further.

Kind regards, Service Manager.

  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful