"Surgeons are brilliant"

About: Heartlands Hospital

The hospital is pretty rough around the edges in some places you can tell its old but the ward I was on ward 4 was nice apart from the attitudes of some of the nurses. Most were lovely but a few spoke to my wife and mother like crap if I hadn't been in such pain and on morphine pump I would of started shouting back at them. I was moved from one ward to ward 4 and the person who dropped me off left me with my pca on the floor and informed no one I had arrived. That's when the shouting started because my wife said to the nurses what was going on and was screamed at for aperntly telling them how to do their job. The surgeons were amazing. One of them spent so much time with me and made me so comfortable before the surgery and after and always had time for their patients but just watch out for some of the nurses as some can be evil and seem to care more about themselves than you. Not all were like it some were angels and I cannot say a bad word about them. I can't name names and won't get into the other horror stories as it involves a big bleed from me and confusion by people leaving me thinking it was the end. I spent 2weeks there and pray I never have to go back.

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Response from Marie Helebert, Patient Services Officer, Patient Services, Heart of England Foundation Trust

Dear Anonymous

Thank you for your feedback regarding your recent experience at Heartlands Hospital on Ward 4.

I really appreciate your comments but am concerned with some aspects of your post and would very much like the opportunity to look into this in more detail.

Can I please ask you to either contact a member of the Patient Services Team on 0121 424 0808 or by email to: bhs-tr.Complaints-ConcernsandCompliments@nhs.net

This is our secure email address and either myself or a member of the team would be most happy to take the details of your experience and ensure it is highlighted and investigated appropriately. We would need some information to enable us to identify you on our system and we can then investigate your individual experience.

We look forward to hearing from you and thank you once again for bringing this to our attention. I would like to reassure you that we take seriously any issues that our patients or their families raise with us and we value your feedback, it is important to us.

Kind regards

Marie Helebert

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