"Crisis line damaging"

About: Surrey And Borders Partnership NHS Foundation Trust

Rang when I needed someone to talk to that would be impartial. Was fed up of bothering friends. Spent about 2 minutes on the phone, given no chance to talk. They explained what they did, said thanks for calling have a good evening, and hung up. Ummm.... If I'm calling and asking what you can help with then you do realise that means I do need to talk, it's not just me asking for the sake of it at 4am. Got off the phone feeling far more of a bother than before and useless that I can't even make a phone call. Leaving this review so others will try to get help somewhere else

Story from NHS Choices

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Response from Surrey And Borders Partnership NHS Foundation Trust

Crisis Line is there to listen to you and support you with your difficulties; work with you, using your crisis plan (if you have one), to find ways for you to move forward; and/or to give you information about other services that might be able to help you. We're sorry we didn't help you on this occassion.

To discuss your concerns further, we recommend you contact our Patient Advice and Liaison Service (PALS). Please call them on 01372 216202/6203/6204 or email pals@sabp.nhs.uk.