"Extremely noisy ward with no respect for other..."

About: Peterborough City Hospital

My wife recently spent time on a ward after an emergency admission.

Up to that point, A&E

Resus and MAU everything was brilliant, great staff treatment and consideration. But the medical ward was a different environment. Don't get me wrong the doctors and nursing staff were very good at medical care but the absolute hell of other people's televisions on loud all day and until 1 AM was so stressful that her consultant said she would recover better in a quieter and more peaceful environment. No one cared about the noise and distress it caused her or even told other patients to turn the televisions down. Why is it not compulsory to use headphones in multi-bed wards? Pure bedlam and not conducive to recovery.

Story from NHS Choices

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Response from Lesley Crosby, Deputy Chief Nurse, Peterborough and Stamford Hospitals NHS Foundation Trust

Thank you for your posting. I will pass this through to the Lead Nurse for that area as we are able to provide patients with headphones but clearly this did not happen on this occasion for which Ii would like to apologise. Thank you for your lovely comments about the staff which will be passed on as well.


Lesley Crosby

Deputy Chief Nurse

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