"Excellent caring staff"

About: Salford Royal

I was transferred to Salford following a major car accident earlier this month with my husband staying at the original hospital we were admitted to. My experience from A&E, through to the High Dependency Unit and eventually the Orthopaedic ward was so very different to his. The level of care I received was excellent, the commitment of the nursing and other support staff was second to none. I had regular contact with doctors and whilst I was frustrated with repeat cancellations of an operation I needed, it was recognised that other patients' circumstances were far more critical.

I was also provided with all the information and paperwork I needed on my discharge (my husband had nothing from his hospital just a few miles away).

I was going through possibly the worst week in my life when at Salford yet the staff did their utmost for me and made me as comfortable as I could be considering my injuries and treated me with absolute respect. Throughout some very personal assistance at times, I never felt as if I suffered any loss in dignity because of the way I was cared for. Thank you to all at Salford Royal for everything you have done for me.

Story from NHS Choices

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Response from Salford Royal

Many thanks for taking time to write your review of our services. We always appreciate feedback on our staff and we're delighted to hear that you had a positive experience of our service, and that you were able to be looked after in a way that made you feel comfortable and respected.

We would be happy to share this with the team, if you could contact our PALS service, we can ensure that your comments reach all who were involved in your care. The PALS team can be contacted on 0161 206 2003 or via email to pals@srft.nhs.uk between the hours of 08:30 and 16:30, Monday to Friday.

Thank you.

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