"I was in ward 15 for two nights ..."

About: Castle Hill Hospital

(as the patient),

What I liked

I was in ward 15 for two nights for a turps opp.with five other patients more ill than me but the care I received could not have been better. The sympathetic and ever cheerful nurses,and the smiling young cleaners,were a tonic in themselves.The docters and surgeons were all polite and gave one every confidence with their direct and detailed briefing of the operation and after effects.The food and drink was tasty,the amount entirely adequate for recovering patients, despite some moans!

The discharge nurse gave a thorough and sensible list of what to expect and avoid over the recovery period.My wife was present and now knows that I am not allowed to do any household chores ever again(I think that is what they said!)

What could be improved

The waiting room could be improved with a little reorganisation and the removal of the large table taking up most of the room.

Anything else?

The Matron and the nursing Director are to be congratulated on having such nice and efficient team.

Many thanks for my care

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››


Response from

Dear Mr Headley Many thanks for placing your posting on the Patient Opinion website. It is always a pleasure to receive such positive comments and we will ensure that the staff concerned are made aware of these. If you would like to discuss your suggestions about the waiting room in more detail, may we suggest that you contact the Patient Advice and liaison Service at the Hull and East Yorkshire Hospitals Trust direct. They can be contacted by telephone on (01482) 623065,by email or in person at either Castle Hill Hospital or Hull Royal Infirmary. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
  • {{helpful}} {{helpful == 1 ? "person thinks" : "people think"}} this response is helpful